Refund policy

Storezily – Replacement & Refund Policy

Last Updated: 2026

1. Personalized Product Policy

All products sold on Storezily are custom-made and personalized upon order.

Because of this, we do not accept physical returns for change of mind or incorrect selection.

However, we provide a 45-Day Replacement or Refund for Manufacturing Defects or Order Errors.

2. 45-Day Replacement or Refund Coverage

You are eligible if:

• The item arrives damaged
• The item has a manufacturing defect
• The item differs from the approved design preview
• You receive the wrong item

3. What Is Not Eligible

• Incorrect size, color, or design selection
• Incorrect personalization details
• Wrong shipping address entered
• Change of mind
• Damage after delivery
• Minor color differences (screen variation)

Please review your order carefully before checkout.

4. How to Submit a Claim

We respond within 1–2 business days.

5. Resolution Process

• Free replacement (no extra cost), OR
• Full refund to original payment method

Refund processing time: 5–10 business days.

No return required for defective items.

6. Return Address (For Compliance)

Returns should only be sent when instructed by our support team. Unauthorized returns may not be accepted.

7. Lost Packages

If your order has not arrived within 30 days, contact us.

If confirmed lost, we will provide a replacement or refund.

We are not responsible for:

• Incorrect address provided
• Refused or forwarded packages

8. Contact Information